Our on-site engineering team is our eyes and ears with boots on the ground every day at the property. They are the frontline ambassadors who know the assets and tenants. They are the face of CCG Property Management. How the engineer responds to the tenant and handles the interaction is critical. Every interaction is an opportunity to build trust and a stronger relationship. Regular communication with our tenants cultivates peace of mind.
Working collaboratively with the Project Manager, the engineering team is responsible for responding to tenant service requests and managing the maintenance schedule defined by the annual budget. This includes supervising vendor performance, assisting with management of construction projects, and ensuring routine long and short term preventative maintenance projects are performed timely. The engineer also participates in preparing the operating and capital budget.
CCG ENGINEERING TEAM
Fully servicing the properties to respond to all issues to successful resolution.
Continued training on building systems and cross training between properties to ensure proper back-up in the event of an emergency.
OVERSIGHT OF SERVICE PROVIDERS
Oversee vendors, ensuring the scope of work is completed in compliance with the contract with minimal adverse impact to the tenants.
24/7 EMERGENCY RESPONSE
The CCG team is on-call 24/7 to respond to any emergencies that arise.
Day-to-day tenant touchpoint to provide exceptional customer service.
Trained to recognize and resolve issues in building systems.
In partnership with the property manager, prepare the annual budget and navigate throughout the year, adjusting course as needed.
Ensure regular preventative maintenance is completed timely and recommended repairs are performed as approved.
RISK & EMERGENCY MANAGEMENT
Mitigate potential losses by employing intricate knowledge of essential building systems.
Bridge the gap between the scope of work and the building systems to assure proper functionality.
Applying industry expertise to assist PM team in forecasting renovation or replacement of major building systems.
Being on-site and having eyes on the property regularly to spot items before they become a problem.